Fix, Troubleshoot or Warranty for Your Device
If you're having problems with your device or think you may have a warranty issue, we can help. Get started now.
Once you've signed in to your online account, select the "Troubleshoot Device" button in the "Do" column toward the top of the screen.
If you don't have an online account ...
Start troubleshooting your device on our Express Services page.
Once you're on the Express Services page, you'll enter your mobile number and the last four digits of the account holder's social security number or Tax ID. Then, you'll select the mobile number with the device issue and can proceed through the troubleshooting process.