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Payment Extensions - Additional Time to Pay Your Bill

Published 10/18/2016 01:41 PM   |    Updated 11/04/2016 11:29 AM

If you need more time to pay your bill, you can request a payment extension online, by phone and, soon, through the My C Spire app. An approved payment extension will extend your payment due date by six days.

You can request a payment extension if you ...

  • have a past-due balance,
  • have been a C Spire customer for at least six months AND
  • are authorized to pay the bill for your account.

How does a payment extension work?

Let's say that your bill is due on the 15th of the month but you need a bit more time before paying it. If you request a payment extension, and it's approved, your new due date advances six days to the 21st of that month.

A payment extension extends your due date by six days

What you need to know about payment extensions:

  • Only one payment extension will be approved per billing cycle.
  • A $5 payment extension service fee will be charged for every approved payment extension.
  • An approved payment extension will extend your payment due date by six days.

When is a payment extension not available?

  • If you have been a customer for less than six months
  • If your bill is not past due
  • If your service has already been suspended
  • If you have a Pay As You Go/prepaid plan

Please note that even if your request for a payment extension is approved, you must sill pay the past-due balance before you can perform certain actions on your account like upgrading a device or adding a line.



 

Requesting a Payment Extension Online

  1. Sign in to your online account.
  2. On your account home page, look for your current balance.
  3. If you're eligible for a payment extension, you'll see a link below your current balance. Click or tap the link to request a payment extension.

    The payment extension link will be below your current balance.
  4. After requesting the payment extension, you'll see a popup box alerting you to the $5 payment extension fee along with giving you the ability to accept the extension or cancel your request.

    Complete or cancel your payment extension request.
  5. If you accept the payment extension, you'll then see a confirmation message and new due date.

    This is your payment request confirmation message.
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