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Disconnecting Your Service

Published 03/09/2017 02:56 PM   |    Updated 04/25/2017 02:47 PM

We don't want you to go! Sometimes, though, it's unavoidable, and we understand.

But, if you're disconnecting because you're unhappy with your C Spire service, we hope you'll give us a chance to help you before you leave.

There are different ways to contact us based on how you like to do business: online, face-to-face or over the phone.


To disconnect your service, call 1-855-CSPIRE5 (277-4735). Please note that the account holder must call to disconnect any line on the account.

There are a couple of things to be aware of when disconnecting your service.

If your device is still under contract, or if you're still making monthly payments on your device, payment of the remaining balance may be required before being able to disconnect. If you're moving out of our service area or beginning a military deployment, the remaining balance could be waived by returning the equipment.

A C Spire representative will review your account and tell you what, if anything, is required to disconnect your service.

To disconnect a deceased customer's line or account, a relative or the executor of the estate can call 1-855-CSPIRE5 (277-4735).

Since you pay for wireless service a month in advance, your disconnect request will remain in pending status until then end of your billing cycle.

To find the dates of your billing cycle, look in the top right corner of your bill. In this example, the billing cycle dates are from the 23rd of one month to the 22nd of the next month.

Finding your billing cycle

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