Disconnecting Your Service
We don't want you to go! Sometimes, though, it's unavoidable, and we understand.
But, if you're disconnecting because you're unhappy with your C Spire service, we hope you'll give us a chance to help you before you leave.
There are different ways to contact us based on how you like to do business: online, face-to-face or over the phone.
- Text – Send a text to 611.
- Call – Call us at 1-855-CSPIRE5 (277-4735).
- Email – Send an email to firstname.lastname@example.org.
- Stop By – Make an appointment at your local store.
- Take It To The Top – If you’ve contacted us before, but we still haven’t resolved your issue, send an email to the office of C Spire's president. That's what we call taking it to the top.
To disconnect your service, call 1-855-CSPIRE5 (277-4735). Please note that the account holder must call to disconnect any line on the account.
There are a couple of things to be aware of when disconnecting your service.
If your device is still under contract, or if you're still making monthly payments on your device, payment of the remaining balance may be required before being able to disconnect. If you're moving out of our service area or beginning a military deployment, the remaining balance could be waived by returning the equipment.
A C Spire representative will review your account and tell you what, if anything, is required to disconnect your service.
To disconnect a deceased customer's line or account, a relative or the executor of the estate can call 1-855-CSPIRE5 (277-4735).
Since you pay for wireless service a month in advance, your disconnect request will remain in pending status until then end of your billing cycle.
To find the dates of your billing cycle, look in the top right corner of your bill. In this example, the billing cycle dates are from the 23rd of one month to the 22nd of the next month.